Terms of Service

Intro: contracting party, operator status, and how these terms work

By accessing or using services offered through Cyprus Node, Cyprusnode.com, we, us, or our, you, the customer, you, or your, agree to these Terms of Service, the Terms. If you use services on behalf of a company or other entity, you represent that you have authority to bind that entity, and you includes that entity.

Operator status. Unless we publish a different legal notice on our website, services may be operated by an unincorporated operator trading as Cyprus Node. If we later publish a registered company name, registration number, and registered address, that information will identify the contracting party for new purchases from the date stated in that notice, and may apply to existing accounts as described in any announcement. Until then, your relationship is with the operator of Cyprus Node as identified on our website legal or contact page.

These terms are not a separate signed contract unless we say otherwise. These Terms govern your use of our services and our rules for orders, billing, acceptable use, and liability. Unless checkout, an invoice, or a separate written document explicitly states a fixed commitment period or a bespoke agreement, you are not entering a standalone long form contract beyond these posted Terms.

Cancellations. For standard subscription services, you may cancel renewal or stop recurring services at any time using the cancellation method we publish, subject only to charges already accrued for the current billing period and any clearly stated minimum term that is expressly shown at purchase. If you do not agree to these Terms, do not use our services.

SLA coverage note

SLA is included only where Section 9 applies. A monthly uptime style SLA and any SLA credits apply only to eligible paid hosting services described in Section 9 and only on the measurement basis stated there. Services outside Section 9, including most add ons, domains, VPN features not sold with SLA, trial or free tiers, beta services, and many email deliverability outcomes, are not covered by an SLA unless we explicitly say so on the service page and in your order details.

1. Acceptance of these terms

1.1 Your use of our website, client area, APIs, servers, networks, software, support channels, or any Services means you accept these Terms and our Privacy Policy as updated from time to time.

1.2 You confirm you have read these Terms and agree to follow them.

1.3 We may refuse service for any lawful reason, including risk, fraud, regulatory concerns, or inability to verify identity.

2. Eligibility, accounts, verification

2.1 You must be at least 18, or the age of majority where you live, and able to enter a binding agreement under applicable law.

2.2 You must provide accurate, complete, current account information and keep it updated.

2.3 You are responsible for safeguarding credentials, API keys, SSH keys, and tokens, for all activity under your account including activity caused by weak passwords or leaked keys, and for telling us promptly about unauthorized access.

2.4 We may require identity verification, proof of payment method ownership, business registration documents, or other checks for fraud prevention, abuse prevention, or legal compliance.

2.5 One person or entity may not maintain multiple accounts to avoid policy, pricing, promotions, abuse controls, or resource limits, unless we explicitly permit it in writing.

3. Description of services, provisioning, stock availability, substitutions

3.1 We provide internet infrastructure and related IT services, which may include any of the following depending on what you order: virtual private servers and compute resources, shared web hosting, reseller hosting if offered, email hosting and related mail services, dedicated bare metal servers and networking, VPN services where offered, applications or managed tooling available through our platform such as panels, installers, templates, APIs, domain registration or DNS services only if expressly sold as separate items and governed by the relevant registry or registrar policies, consulting, migration assistance, monitoring, backups, security add ons, and other optional extras if purchased.

3.2 Services are described on our website and your order invoice. Features can vary by plan, region, hardware generation, network path, peering, and availability.

3.3 As is provisioning. Unless expressly included in your plan description and invoice, we do not promise any specific business outcome such as search ranking, uninterrupted inbox placement to every mailbox provider worldwide, cryptocurrency mining results, streaming suitability, or compliance with every third party platform rule.

3.4 Hardware, CPU, RAM, disk, region, and stock substitutions. Services are provided as is with respect to the exact components and location you request. Inventory changes often. If you order a VPS and the product page mentions a brand or CPU family such as Intel, AMD, or a specific model, we use that description to set expectations, but you may receive a materially equivalent or higher tier configuration, a different CPU generation within the same family, a different vendor if we state it is equivalent for the plan, or a deployment in a nearby region if your selected region is out of stock, blocked, restricted, or not economically operable at the time of provisioning. If a substitution is significant, we will use reasonable efforts to communicate it in the client area or by ticket, but stock based substitution may occur without advance notice.

3.5 Services are provided as is. We do not rely on broad “as available” marketing language as a substitute for clear limits in these Terms. Your real protection is this document, your plan details, applicable law, and what we explicitly promise in writing for a paid product such as SLA scope in Section 9 where it applies.

4. Orders, cancellations, EU and UK consumer notes

4.1 An order is accepted when we confirm it in the normal way we use at checkout, for example by provisioning access, confirming payment, sending a paid invoice, or delivering credentials, depending on what we publish in the purchase flow.

4.2 EU, UK, and EEA consumers. If you qualify as a consumer under applicable law and your purchase is a distance contract, you may have mandatory statutory rights, including potentially a withdrawal right within a statutory period unless an exception applies. Whether an exception applies, especially for digital content or services supplied immediately at your request, depends on applicable law and the purchase flow. Nothing in these Terms tries to remove rights that cannot legally be waived. If any part of these Terms conflicts with mandatory consumer protections, mandatory law applies.

4.3 Business customers. If you purchase as a business, consumer withdrawal rules may not apply in the same way, but local law can still impose duties.

4.4 United States customers. Depending on your state, certain disclosures, refund policies, automatic renewal rules, or dispute mechanisms may apply. We aim to follow applicable rules.

4.5 Order accuracy. You must verify technical specifications such as OS, region, quantity, hostname rules, mailbox counts, and domains before deployment. Some actions are difficult to reverse and may incur fees.

5. Fees, taxes, billing, payment methods

5.1 Fees are shown in the currency at checkout, for example EUR, unless stated otherwise.

5.2 Taxes. You are responsible for applicable taxes such as VAT, GST, or sales taxes unless we expressly state tax inclusive pricing under local rules. For business VAT numbers and reverse charge eligibility, you must supply valid evidence where required.

5.3 Due dates. You must pay invoices by the due date shown in the client area or invoice email.

5.4 Authorized payment. You confirm you are allowed to use the payment method provided.

5.5 Bank fees. Your bank or card issuer may charge currency conversion fees or international fees. We do not control those charges.

5.6 Quotes. Advertised prices can change until payment confirms an order.

6. Renewals, cancellations, non payment

6.1 Services are normally billed on a recurring basis unless you purchase a fixed term stated on the invoice.

6.2 Renewals. Unless you turn off renewal using the cancellation method we publish, recurring services may renew automatically for periods equal to the subscription term.

6.3 Cancellation by you. You may cancel renewal at any time unless a separate fixed commitment is clearly shown at purchase. Follow the cancellation steps in the client area or tickets. You remain responsible for any fees that are already billed and for the portion of the current billing period that has already been used, unless mandatory law requires a different result.

6.4 Non payment. If payment fails or is overdue, we may suspend services after about three days, or sooner if fraud signals exist, and may terminate after about seven days. We may adjust these timelines in the client area. We are not responsible for keeping data after termination for non payment. We may charge late fees, reactivation fees, or collection costs where permitted by law.

6.5 You remain responsible for watching renewal emails, invoices, card expirations, and failed payments.

7. Refunds, credits, chargebacks

7.1 General rule. Fees are non refundable except where these Terms explicitly offer a remedy such as SLA service credits in Section 9 for eligible services, or where mandatory law requires a refund or repayment.

7.2 Money back policy if offered. If we publish a money back guarantee, it applies only as written on that page, usually with a short window from first qualifying payment, often about three days, only for failures where we did not deliver the core advertised functionality of the purchased hosting or VPS product, not subjective dislike, and with exclusions such as domain registrations, setup fees, software licenses, third party pass through costs, add ons, abuse related termination, breach of these Terms, or digital items you asked us to supply immediately.

7.3 Credits. Service credits including SLA credits are not cash, not transferable, may expire as stated, and may be removed if an account closes for breach.

7.4 Chargebacks and reversals. Chargebacks or payment reversals without a good faith attempt to resolve through support may lead to immediate suspension or termination, lawful collection steps, and permanent restriction of future orders.

7.5 Prepaid periods. Statutory rights may still affect unused time depending on jurisdiction and facts. These Terms do not promise outcomes beyond what the law allows us to limit.

8. Business cessation, wind down, prepaid balances

8.1 No promise of perpetual operation. CyprusNode does not guarantee that it will operate forever. Operations may stop for financial reasons, operational reasons, legal or regulatory changes, supplier failure, insolvency, acquisition, or force majeure.

8.2 Notice if we voluntarily wind down. If CyprusNode decides to cease customer facing operations in an orderly way and it is reasonably possible to do so, we will give at least thirty (30) days advance notice by email to the address on your account and by a notice on our website before we stop renewals or end services under these Terms. Shorter notice or no notice may still happen where required by law, court order, insolvency proceedings, regulator action, fraud or abuse response, catastrophic failure, sudden loss of critical suppliers, payment processor shutdown, or other events outside our reasonable control.

8.3 Winding down. If we wind down operations, including insolvency, creditor action, voluntary closure, merger, asset sale, or inability to continue economically, we may stop new sales, stop renewals, migrate customers only if we choose and only if reasonably practical, and may give limited notice or no notice where the law allows or where notice is impractical.

8.4 Prepaid fees. To the maximum extent permitted by applicable law, prepaid fees may be treated as non refundable once a billing period has begun, and if services end early because we wind down, CyprusNode intends to have no obligation to refund unused time or unused balances except where mandatory law requires a remedy. Any voluntary refund or claims process during wind down, if we offer one, will be announced on the website or by email and may include a deadline.

8.5 Operational risk. Hosting involves provider risk. If continuity matters, keep independent backups, DNS redundancy, recovery plans, and migration budgets.

8.6 Balances. Unless mandatory law requires otherwise, unused credits, promotional balances, referral credits, or rewards may expire with no payout if we close.

8.7 Wind-down contact, case-by-case handling, ticket limit, and decommission

If CyprusNode publishes a shutdown or wind-down notice on our website, in the client area, by email to the address on your account, or by any other method we describe in that notice (the Shutdown Notice, and the date we first publish it is the Notice Date), the following applies.

A. Case-by-case channel. End of service, credits, refunds, migration help, export windows, or other options are decided only on a case-by-case basis, and only if we offer them. Nothing in the Shutdown Notice or in these Terms guarantees any refund, credit, migration work, extended runtime, or custom deal.

B. How to ask (two tickets, one week). If you want us to review your account for any case-by-case outcome, you must open a support ticket through our normal ticket system or email us at the address stated in the Shutdown Notice. You may submit at most two (2) support requests in total for this wind-down process per customer account. Those two requests count whether they are two separate tickets or one ticket plus one follow-up in the same thread if our system merges threads.

All such contact must be initiated no later than seven (7) calendar days after the Notice Date (or, if you only learn later, seven (7) calendar days after you reasonably could have seen the Shutdown Notice, whichever we treat as operative for fairness).

C. If you do not contact us in time. If you do not open a qualifying ticket within that seven-day window (and within the two-ticket limit), you accept that CyprusNode has no obligation to enter a case-by-case discussion with you and that your services may be suspended or terminated according to the Final Decommission Date in subsection D without further reminders to start a ticket.

D. Final decommission date. Unless the Shutdown Notice states a later date for a specific customer only where we confirm that in writing, the Final Decommission Date is thirty (30) calendar days after the Notice Date. Starting on or after that date, CyprusNode may suspend, terminate, delete, or make inaccessible services and data according to our technical and legal capacity, unless law, court order, regulator action, insolvency, fraud or abuse response, catastrophic failure, sudden loss of critical suppliers, payment processor shutdown, or security incident forces an earlier shutdown.

If an earlier shutdown is forced for those reasons, we will use reasonable efforts to mirror the Shutdown Notice where still practical.

E. If you contact us in time. If you contact us within seven (7) days and within the two-ticket limit, we may reply case-by-case. Any different date or arrangement applies only if we confirm it in writing (ticket reply or email from our official channels).

9. Service level agreement and uptime

9.1 Where SLA applies. This Section 9 is the SLA. It applies only to qualifying paid hosting services we identify as SLA eligible, not to every product we sell.

9.2 Uptime target. For eligible paid hosting services, we target about 99 percent measured monthly as described below.

9.3 Measurement method. Uptime is measured only using our official status page, https://status.cyprusnode.com. Third party monitoring tools, single location pings, or customer side tools are not valid proof for SLA claims unless we agree in writing.

9.4 SLA remedy, service credits only. If uptime for an eligible service falls below the threshold due to failures within our infrastructure that are reasonably under our control, you may request service credits, not cash, using the table below. You must open a ticket within seven days after the affected month.

Credits are applied in our reasonable discretion and can be refused if you caused or contributed to the incident.

9.5 Exclusions. The following usually do not count as SLA downtime: scheduled or emergency maintenance, DDoS or volumetric floods, upstream or transit outages, misconfiguration by you or your users, bugs in your code, suspension for abuse or billing or legal reasons, DNS issues outside the scope of the purchased DNS product, force majeure under Section 23.

9.6 Maintenance notice. We aim for about twenty four hours notice for planned maintenance when practical. Emergency maintenance may happen without notice.

9.7 No SLA unless this section applies. Free or trial tiers, beta services, most add ons, domain registration, and many VPN or email scenarios are outside this SLA unless the product page and your invoice explicitly say otherwise.

10. Bandwidth, data transfer, fair usage, overage pricing

10.1 Each plan includes transfer or bandwidth rules or fair use rules as published.

10.2 Overages and add on bandwidth. Where we sell extra bandwidth in advance or bill overage, the price is governed by what is published at purchase. Unless a product page states a different number for that product, the standard rate for additional terabytes purchased as add on capacity or billed as excess usage is EUR 2.50 per terabyte, subject to Section 28 changes with notice.

10.3 Usage is measured with our internal systems and may count ingress and egress depending on product definition.

10.4 Fair use limits in Section 21 still apply even if marketing uses words like unlimited or generous.

11. Acceptable use policy

You may not use services, and may not help others use services, for unlawful, harmful, or abusive activity. Prohibited activity includes spam or unsolicited messaging, phishing, malware, botnets, unauthorized access attempts, denial of service participation, cryptocurrency mining unless the plan explicitly allows it, illegal content as defined by applicable law, copyright or privacy violations when we receive valid legal process or credible notices under our policies, workloads that harm shared platforms for other customers unless you buy suitable dedicated resources, open proxies or public seedbox style usage unless we allow it in writing, circumventing billing or abuse controls, and VPN misuse such as facilitating crime, harassment, stalking, or violating sanctions rules where applicable.

We may investigate reports, review logs as needed for abuse handling, throttle, suspend, or terminate.

12. Content, intellectual property, reporting

12.1 You keep rights to your uploaded content and give us a limited license to host, transmit, cache, store, process, and display it only to provide services.

12.2 Our trademarks, branding, panels, automation, documentation, and our software belong to us or licensors, except open source parts under their licenses.

12.3 If we receive credible abuse or legal notices, we may remove material, block domains, suspend services, or disclose information as required by law.

12.4 If we publish a copyright or trademark notice process, follow that page. Bad faith notices can have consequences where the law allows.

13. Email, messaging, anti spam rules

13.1 Email hosting may include sending limits, rate limits, outbound filtering, authentication expectations such as SPF, DKIM, and DMARC, and restricted ports.

13.2 You must follow anti spam laws that apply to your recipients, including principles similar to CAN SPAM, CASL, and EU electronic marketing rules where relevant.

13.3 Mailbox providers control inbox placement. We do not guarantee inbox delivery rates everywhere.

13.4 If your sending harms IP reputation or causes blocklists, we may suspend outbound mail or terminate service.

14. VPN services, additional terms

14.1 VPN services, if offered, are for lawful privacy and security uses consistent with these Terms.

14.2 You must not use VPN features to conceal crimes, gain unauthorized access, stalk or harass, violate sanctions or export rules where they apply, attack third parties, or scan or exploit networks without permission.

14.3 We may block protocols, ports, or destinations for stability, fraud prevention, or legal compliance.

14.4 VPN performance and routing vary. SLA in Section 9 applies only if we sell the VPN as SLA eligible, which is uncommon unless explicitly stated.

15. Security, lawful use, your configuration

15.1 You are responsible for patching guest operating systems and applications where you control them, firewall rules, SSH hardening, web application updates, secrets handling, and database exposure.

15.2 Managed security features, if purchased, are limited to the scope on the invoice.

15.3 You must follow Cyprus law and other laws that apply to your content and users, plus relevant export and sanctions rules, and registry policies for domains.

16. Backups, data loss, your data

16.1 Unless your plan explicitly includes backups with a clear scope, backups may be best effort, short retention, rotated quickly, or absent.

16.2 Even when we perform backups, you must keep separate backups. Restores can be incomplete or delayed.

16.3 We are not liable for data loss from hardware failure, ransomware, accidental deletion, misconfiguration, migration errors, provider closure, or force majeure, except where mandatory law forbids that limitation.

16.4 After termination or non payment, data may be deleted quickly. Do not assume recovery after termination.

17. Monitoring, logging, law enforcement

17.1 We may monitor networks and systems for security, capacity planning, abuse detection, billing measurement, and compliance.

17.2 We may preserve and disclose information when required by lawful process or to protect rights and safety.

17.3 Privacy practices are explained in our Privacy Policy.

18. Third party software, licenses, integrations

18.1 Services may include open source or commercial software with separate licenses.

18.2 One click installers or templates may pull third party packages. You are responsible for license compliance.

18.3 Hypervisors, panels, payment processors, registrars, and transit providers are not fully within our control.

19. Beta, free trial, promotional services

19.1 Free services may include trials, credits, beta servers, limited hosting, or promotions.

19.2 Free tiers are as is, may end at any time, have no SLA, may have no backups, and have no migration duty, consistent with Section 29.

19.3 We may add fair use caps, queues, invite rules, or region limits.

20. Resource limits, performance throttling

20.1 We protect shared platforms from one customer harming others.

20.2 If usage stays high beyond reasonable norms for the plan, we may throttle, ask for an upgrade, move workloads, or suspend repeat abuse.

20.3 Dedicated and VPS fair use still applies to prohibited network behavior in Section 11.

21. Unlimited fair usage traffic policy

21.1 Marketing that says unlimited or similar means reasonable use for normal sites and apps for that product, not sustained bulk distribution comparable to large CDNs or streaming platforms unless you buy suitable products and bandwidth.

21.2 Patterns often outside normal use include large mirrors, unauthorized streaming redistribution, abusive egress, seedbox style behavior, open proxies pushing huge traffic, or abusive scraping farms.

21.3 Shared hosting examples for fair use tiers, adjust to match your live catalog: Web Starter up to about 50 GB per month, Web Medium up to about 200 GB per month, Web Pro up to about 500 GB per month, Web Business up to about 1 TB per month, Web Business Pro up to about 2 TB per month. Extra bandwidth purchases use the pricing in Section 10, including EUR 2.50 per terabyte unless a product page lists a special bundle price.

21.4 VPS examples, adjust to match live SKUs: VPS Starter and Medium up to about 500 GB per month, VPS Advanced up to about 750 GB per month, VPS Pro and Pro Plus up to about 1 TB per month. If you exceed included fair use and have not purchased add on bandwidth, overage billing may apply using the rules and price in Section 10.

21.5 Unused bandwidth typically does not roll over.

22. Suspension, termination, effects

22.1 We may suspend or terminate for non payment, acceptable use violations, fraud, chargebacks, legal duties, risks to infrastructure, breach of VPN or email rules.

22.2 Termination may end access immediately, delete data, and leave fees owed for delivered service where the law allows. Refunds follow Section 7 and mandatory law.

23. Force majeure

We are not liable for failures beyond reasonable control, including natural disasters, war, unrest, government action, ISP or transit failure, major DDoS, supplier bankruptcy, utilities failure, pandemic, labor disputes, or third party outages. If an event lasts more than thirty days, either party may terminate where the law allows.

24. Disclaimer of warranties

To the fullest extent permitted by law, services are provided without warranties of merchantability, fitness for a particular purpose, non infringement, uninterrupted operation, error free operation, or any particular performance level, except where these Terms expressly state something different such as SLA credits in Section 9 for eligible services.

25. Limitation of liability

25.1 To the fullest extent permitted by law, our total liability for services in any twelve month period is limited to the fees you paid to us for the specific service that caused the claim, often limited to about one month of recurring fees for that service, or EUR 100 if you paid nothing, whichever is greater, still subject to statutory minimums.

25.2 We are not liable for indirect or consequential damages, lost profits, lost data except where mandatory law forbids that exclusion, reputational harm, poor email deliverability, or third party claims.

25.3 Some places do not allow some limitations. Mandatory consumer protections can still apply.

26. Indemnity

You will defend and indemnify us against claims, losses, fines, and reasonable legal costs arising from your content and users, your breach of these Terms, or your violation of law or third party rights.

27. Governing law, disputes

27.1 Unless mandatory rules require otherwise for consumers, these Terms are governed by the laws of Cyprus without choosing another country’s laws through conflict rules, except where EU or UK mandatory consumer protections still apply to qualifying consumers.

27.2 Courts in Cyprus may have jurisdiction for business disputes unless consumer rules require another forum.

27.3 EU consumers may use the EU ODR information platform at https://ec.europa.eu/consumers/odr/. We only join voluntary alternative dispute resolution where required by law.

27.4 Before filing a claim, contact support and try good faith resolution.

28. Changes to these terms

28.1 We may update these Terms by posting changes and updating the Last updated date.

28.2 We may send email or dashboard notices for material changes when practical.

28.3 Continued use after the effective date can mean acceptance. If you disagree, stop using services and cancel renewals, while remaining responsible for amounts already billed under Section 6.

29. General

29.1 You may not assign these Terms without our consent. We may assign as part of merger, acquisition, financing, or asset sale.

29.2 If a clause is invalid, the rest remains enforceable.

29.3 Failure to enforce is not a waiver.

29.4 These Terms plus the Privacy Policy and pages we link as policies form the agreement about services.

29.5 Sections that should survive continue after termination, including amounts owed, liability limits, indemnity, disputes, intellectual property rules, and termination effects.

29.6 English controls unless local law requires a translation.

30. Contact, legal notices

Support: support@cyprusnode.com
Abuse and legal: abuse@cyprusnode.com
Tickets: https://cyprusnode.com/tickets/create

Send formal legal notices using the details published on our legal or contact page when we list a postal address.