Terms of Service
Please read these Terms of Service before using our services. Last update: 27/09/2026.
1. Application and agreement
1.1 These Terms apply to the website, client area, and all services of CyprusNode.
1.2 CyprusNode only supplies services to customers who have agreed to these Terms and the documents they include: Privacy Policy, Acceptable Use Policy, Reporting Abuse, Fair Use Policy, Service Level Agreement, Responsible Disclosure, and the DPA where it applies.
1.3 The law of the Republic of Cyprus applies to these Terms.
1.4 CyprusNode may change these Terms at any time. The new version applies from the date it is published on this page. Continued use is acceptance. If you do not agree, stop using the service and cancel before the next billing period.
1.5 The agreement starts when we confirm a paid order or accept a written quote.
1.6 If a part of these Terms is not legally valid, the rest stays in force.
1.7 You must give true registration and payment details. You must be at least 18. If you order for a company, you confirm you can bind that company.
1.8 English is the contract language.
2. Delivery and obligations
2.1 We deliver after the invoice is marked paid. Times on a product page are targets, not guarantees.
2.2 If we cannot deliver a standard plan, we may substitute, reschedule, credit, or refund the unused prepaid fee for that plan only. That choice is ours.
2.3 Custom products, quoted work, migrations, “Setup by us”, and any other labour are accepted as non-refundable work. Once we accept the order or start the work, you owe the full amount.
2.4 Delay on your side is not our delay.
2.5 The resources you receive are those stated on the product page, invoice, or quote.
3. Payments and invoicing
3.1 Prices are in euro (EUR) unless a product page says otherwise. Pay through Stripe or another method we show at checkout. We do not store full card numbers.
3.2 The payment term is the date on the invoice unless we agree otherwise.
3.3 Recurring services renew automatically until you cancel renewal in the client area or by ticket before the period ends. You still owe the current period. We do not prorate unused days for a cash refund.
3.4 An overdue service may be suspended at once. After 7 days unpaid we may terminate it and delete the data. We may recover our costs.
3.5 A chargeback or payment dispute on a valid invoice is a breach. Open a ticket first. We may suspend all services on the account and refuse future orders.
3.6 Taxes or registry fees may be added where the law requires it.
4. Refunds and withdrawal
4.1 We generally do not give refunds once a service is provisioned or work has started. We still look at each request case by case. If we offer something, it is usually extra service days or account credit, not a cash refund, unless a law that cannot be excluded forces one.
4.2 The following are never refundable, even on a case-by-case review: custom products and invoices; custom builds; “Setup by us”, migrations, consulting, and any other labour; domains once submitted to the registry; add-ons already delivered; time already used; services suspended or terminated for abuse, fraud, non-payment, or breach.
4.3 Downtime and performance are covered only by the SLA. No cash refund for downtime.
4.4 EU and Cyprus rules can give consumers 14 days to withdraw from some contracts. Hosting starts when we provision it after payment. Custom work starts when we accept the order or begin the work. At checkout you agree the service may start at once and that you lose that right once it has started, to the extent the law allows.
4.5 Domains are not withdrawable after we submit the order. The right of withdrawal is not valid for custom work. It is not valid for business customers.
4.6 If you are a consumer, rights that Cyprus or EU law does not allow us to exclude still apply.
5. Intellectual property
5.1 Images, texts, and other content on our website are indicative only. They are not a ground to end an agreement or demand a refund.
5.2 We own the website, panels, branding, and our software. You own the content you upload. You grant us a licence to host and transmit it as needed to provide the service.
5.3 The CyprusNode name, the C mark, wordmarks, and all related logos are original works of CyprusNode. You may not copy, reproduce, modify, or use them without our prior written permission. All other website content, layout, and design remain our property, except content you upload.
6. Liability
6.1 Services are provided as is and as available. We do not promise uninterrupted or error-free use, except for the SLA credits.
6.2 You operate the service. On a VPS or dedicated server you have root and full control. On web hosting, mail hosting, domains, and any other product, you control what is installed, hosted, configured, and sent. We supply the platform. We do not run, secure, patch, or police your software for you.
6.3 You are responsible for everyone who uses your account and for all content, traffic, and activity that comes from the service, including after a compromise. A hacked, misconfigured, or unattended server is still your server.
6.4 To the maximum extent allowed by law, we are not liable for loss of profit, data, business, or any indirect or consequential loss. We are not liable for your software, configuration, passwords, backups, content, traffic, abuse, illegal use, third-party outages, or events outside our reasonable control.
6.5 We are not liable for data loss. Keep your own backups. Any backups we offer can fail.
6.6 SLA credit is the sole remedy for downtime or performance on a covered service.
6.7 Our total liability for a service will never exceed the fees you paid us for that affected service in the one (1) month before the event, and in any case not more than the fees paid in the three (3) months before the event. If you paid nothing, liability is zero.
6.8 Claims must be notified in a ticket within 30 days of the event.
6.9 Nothing excludes liability that Cyprus or EU law does not allow us to exclude, such as fraud or death or personal injury caused by our negligence.
7. Force majeure
7.1 Force majeure includes failures of suppliers, power or network cuts we do not control, fire, flood, war, terrorism, sanctions, DDoS, registry failure, labour disputes, lawful orders, and other events outside our reasonable control.
7.2 We are not in breach, and we owe no credit or refund, for delay or failure caused by force majeure.
7.3 If force majeure lasts longer than 30 days, either party may terminate the affected service. No cash reimbursement applies.
8. Technical
8.1 Servers are located in Cyprus. We provide DDoS protection. It is best-effort. A large attack may still affect or isolate a service to protect the platform. That is not an SLA breach.
8.2 We may filter traffic and keep limited security logs.
8.3 We are not obliged to provide regular backups or to restore data.
8.4 Maintenance may occur with or without prior notice. Planned work is posted on status.cyprusnode.com when we reasonably can. Maintenance is not downtime unless the SLA says otherwise.
8.5 If use is excessive or harms other customers, we may throttle, suspend, require an upgrade, or charge published overages.
8.6 IPv4 addresses remain ours. You may use them while the service is active and in good standing. We may change an IP if the network requires it.
8.7 After termination we may delete the service and its data. Export your data first.
9. Pricing
9.1 Prices on the website are indicative and may contain errors. The invoice is the price of the agreement.
9.2 Price changes apply from the next invoice.
9.3 We may change prices. Continuing after the new price is shown is acceptance. We do not have to keep an old promotional price after it ends.
10. Use
10.1 You must use the service lawfully and follow the AUP and Fair Use Policy.
10.2 You are responsible for everyone who uses your account and for what is installed, hosted, or sent from the service.
10.3 It is prohibited to use the service for attacks (including DDoS), spam, phishing, malware, illegal content, or other activity that breaks Cyprus law or the AUP.
10.4 If we see a risk to our network, other customers, or third parties, we may take any reasonable measure, including throttle, suspend, or terminate, without a cash refund.
10.5 You indemnify CyprusNode against third-party claims and costs arising from your use, your content, or your breach of these Terms or the AUP.
10.6 You may cancel renewal at any time. The service runs to the end of the paid period unless we terminate earlier for cause.
10.7 We may refuse, suspend, or close an account for fraud, chargebacks, abuse, unpaid invoices, false details, or risk to the network.
11. Domains
11.1 Domain names follow the registry rules for that TLD. Those rules bind you as well as us.
11.2 You confirm you have the right to the name and that the contact data you give is accurate.
11.3 Renew in time. A missed renewal can be lost. Restore fees, if available, are extra.
11.4 Transfers need a valid auth code and unlock. We are not responsible if the other registrar delays or rejects the transfer.
11.5 We may decline or cancel a domain order we cannot complete or that looks abusive.
12. Communication
12.1 Official communication is through the website https://cyprusnode.com, the client area, tickets, and email to and from @cyprusnode.com addresses.
12.2 Support: live chat and voice on the website, tickets in the client area, and support@cyprusnode.com. Abuse: abuse@cyprusnode.com.
12.3 Notices to you may be sent to the email on the account. Support covers our platform, billing, and network, not free development or 24/7 on-call unless sold in writing.
13. Privacy
13.1 Personal data is handled as set out in the Privacy Policy. Payments are processed by Stripe and any other provider we show at checkout. The website uses Google Analytics.
14. Definitions
14.1 “Customer” means the person or company that buys a service from CyprusNode.
14.2 “CyprusNode” means the trader operating under that name, established in the Republic of Cyprus.
14.3 “Service” means any product or work we supply, including VPS, web hosting, mail hosting, domains, and custom work.
14.4 Courts of the Republic of Cyprus have exclusive jurisdiction, except that EU consumers may also use the courts of their home country where the law gives them that right, and the EU ODR platform at https://ec.europa.eu/consumers/odr/.
14.5 You may not assign the contract without our consent. We may assign it to a successor that takes over the service. These Terms replace earlier versions.
15. Other policies
15.1 These documents are part of the agreement: