1. About CyprusNode
CyprusNode provides VPS servers, web hosting, mail hosting, dedicated servers, DNS, domains where offered, and
related online and IT services. We operate from Cyprus and serve customers in Europe and worldwide. Prices are shown
in euros (EUR) unless we state otherwise on the product page.
These Terms are a binding agreement between you and CyprusNode. If you use services for a company, you confirm you
have authority to bind that company.
2. Accounts and eligibility
- You must be at least 18 years old.
- You must provide accurate registration, billing, and contact details and keep them up to date.
- You are responsible for your account credentials, API keys, SSH keys, and all activity under your account.
- You may not create multiple accounts to evade limits, pricing, abuse controls, or suspensions.
- We may refuse, suspend, or close accounts for fraud, abuse, false information, or risk to our network.
3. Orders, payment, and delivery
- An order is placed when you complete checkout. Services are delivered after successful payment unless we state
a different process on the product page.
- We aim to deliver within the timeframe shown on the product page. If a product is out of stock, we aim to
deliver within 8 days. If we cannot deliver in time, we will offer a substitute, reschedule, or an account credit
or refund at our choice.
- Pre-orders and custom-built servers are non-refundable once accepted.
- Invoices must be paid by the due date shown in your client area.
- If payment is overdue, we may suspend services immediately and terminate them after 7 days. Data may be deleted
after termination.
- Recurring services renew automatically unless you cancel renewal before the due date.
- You may cancel renewal at any time. You remain responsible for fees already billed for the current period.
4. Right of withdrawal (consumers)
Once a service is activated, there is no right of withdrawal.
If you are a consumer in the EU, UK, or EEA and we have not activated your service within 7 days after the
activation time stated on the product page, you may cancel the order without giving a reason. For example, if the
product page says activation within 10 minutes, the 7-day withdrawal period starts when those 10 minutes have passed
without activation.
To cancel, open a support ticket at
https://cyprusnode.com/tickets/create with your order details.
The right of withdrawal does not apply to:
- Business customers
- Activated services
- Custom or bespoke servers built to your specification
- Domain registrations and other registry products once submitted to the registry
Approved withdrawal refunds are issued as account credit or returned to the original payment method within 7
business days after we confirm eligibility.
5. Service rules by product
Web hosting
- Expired services may be suspended immediately and data removed 3 days after expiry.
- We do not guarantee support for third-party plugins, themes, or custom code.
- You are responsible for your own backups.
- Fair use limits for storage and bandwidth apply as shown on your plan.
Mail hosting
- Spam and bulk unsolicited email are prohibited.
- Expired mail services may be suspended and mailbox data removed 3 days after expiry.
- We may suspend outbound mail if your sending harms IP reputation or violates our policies.
- We do not guarantee inbox delivery with third-party mailbox providers.
VPS
- Illegal content, spam, crypto mining, and unauthorized proxy or tunnel abuse are prohibited unless your plan
explicitly allows it in writing.
- We may suspend servers involved in illegal activity, attacks, or compromise.
- You are responsible for securing the operating system, firewall, and software you install.
- You are responsible for your own backups.
Dedicated servers
- Illegal content and spam are prohibited.
- We may suspend servers involved in illegal activity or material policy violations.
- You are responsible for your own backups.
6. Acceptable use
Your use of services must follow our Acceptable Use Policy. A breach of
the AUP is a breach of these Terms. We may throttle, suspend, or terminate services for abuse without refund.
7. Backups and data loss
Backups are your responsibility unless your plan explicitly includes a backup product. Even when we run backups,
they are best-effort and may be incomplete or unavailable. We are not responsible for data loss caused by hardware
failure, ransomware, misconfiguration, non-payment, termination, migration errors, or force majeure events.
8. Maintenance, fair use, and excessive usage
- We may perform maintenance with or without prior notice. Planned maintenance is not counted as SLA downtime
unless we agree otherwise in writing.
- We may perform emergency maintenance without notice.
- If your usage exceeds fair use limits or harms other customers, we may throttle, charge overages where
published, require an upgrade, or suspend the service.
- Extra bandwidth is billed at EUR 2.50 per terabyte unless your product page states a different rate.
9. Uptime and SLA
Eligible paid hosting and infrastructure plans include our Service Level
Agreement with a 99.5% monthly uptime target. SLA remedies are service credits only, not cash
payouts. Free trials, beta services, add-ons, and products marked as non-SLA are excluded.
10. Refunds and credits
- Paid fees are non-refundable except where these Terms, the SLA, or a published money-back offer on the product
page says otherwise.
- SLA compensation is issued as account credit in the form of extra service days as described in our SLA.
- We do not issue refunds because you do not know how to use a service, changed your mind outside the withdrawal
window, or violated these Terms.
- Chargebacks filed without contacting us first may result in immediate suspension and permanent account closure.
- Account credits are non-transferable and have no cash value.
11. Pricing, VAT, and price changes
- Published prices may contain errors. The price confirmed at checkout is the price that applies to your order.
- VAT is applied according to your billing country and customer type. Business customers with a valid EU VAT
number may qualify for reverse charge where we support it.
- We may change prices for future billing periods. We give at least 14 days notice before a price change affects
your next renewal invoice.
12. Liability and force majeure
Services are provided as-is. Our total liability for any claim relating to a service is limited to the fees you
paid for that specific service in the 12 months before the claim.
We are not liable for indirect loss, lost profits, lost data, email deliverability problems, third-party outages,
or problems outside our reasonable control including DDoS attacks, upstream provider failures, power loss, natural
events, war, government action, or supplier bankruptcy.
If a force majeure event continues for more than 30 days, either party may terminate the affected services.
Prepaid fees for unused time after termination are not refunded.
13. Your content, our property, and indemnity
You keep ownership of content you upload. You give us a limited licence to host, transmit, store, and process that
content only to provide the services.
Our website, branding, panels, and documentation belong to CyprusNode. You may not copy or reuse them without
permission.
You indemnify CyprusNode against claims, fines, and costs arising from your content, your users, your breach of
these Terms, or your violation of third-party rights.
We may remove content or suspend services in response to abuse reports, security risk, or valid legal notices.
14. Support and official communications
- Support: open a ticket at
https://cyprusnode.com/tickets/create
- Abuse: abuse@cyprusnode.com
- Our target non-SLA support response time is 24 hours on business days.
- We support CyprusNode services only, not third-party software you install.
- Official notices from us may come from @cyprusnode.com email addresses, your client area, or Cyprusnode.com.
- Marketing emails are sent only with your permission and always include an unsubscribe option.
15. Changes, termination, and governing law
We may update these Terms by posting a new version and changing the date above. Continued use after the effective
date means you accept the updated Terms. If you disagree, cancel your services before the next renewal.
We may wind down operations. If we do, we will publish notice on our website and email the address on your account
at least 30 days before stopping renewals, except in emergencies such as insolvency, fraud response, or catastrophic
infrastructure failure.
These Terms are governed by the laws of Cyprus. Disputes are handled by the courts of Cyprus. EU consumers may also
use the EU ODR platform at https://ec.europa.eu/consumers/odr/.