Terms Of Service

By using the services provided by Cyprus Node ("Cyprusnode.com," "we," "us," or "our"), you ("Customer," "you," or "your") agree to comply with and be bound by these Terms of Service (ToS). Failure to adhere may result in suspension or termination without refund.

1. Acceptance of Terms

Your use of our services constitutes agreement to these ToS, and our Privacy Policy. We reserve the right to modify terms at any time. Continued use after changes implies acceptance.

2. Services Provided

We offer:

  • Web Hosting (Shared / Dedicated, Reseller, )
  • VPS & Dedicated Servers
  • Other IT-related solutions

Services are provided "as-is" with no implied warranties.

3. Service Level Agreement (SLA) & Uptime

  • 99.9% monthly uptime guarantee for hosting services.
  • If we fall below due to our infrastructure failures, we compensate with additional service days.

Downtime Exclusions:

  • Scheduled/emergency maintenance (security patches, critical updates).
  • Force Majeure (see Section 9).
  • Customer-side issues (misconfigurations, unpaid invoices).
  • Third-party outages (upstream networks, registrars).

4. Bandwidth & Overages

  • Each plan includes a specified bandwidth limit.
  • Excess usage is billed at €2.00 per additional TB.

5. Payments, Billing & Refunds

  • Invoices must be paid by the due date. Late payments risk suspension (3 days) or termination (7 days).
  • Refund Policy:
    • We provide a 3-day money-back guarantee (excludes domains/add-ons and only if the service is not functioning properly or has not been delivered, this decision is made by a member of staff.).
  • Charge backs result in immediate termination + permanent ban.

6. Account Suspension & Termination

We may suspend/terminate without refund for:

  • Non-payment.
  • Abuse (spam, hacking, crypto mining, illegal content see Section 8).
  • Fraudulent activity.
  • Resource overuse.

7. Customer Responsibilities

  • Keep account info updated.
  • Maintain your own backups (we do not guarantee backups see Section 10).
  • Secure your applications (weak passwords = your responsibility).

8. Abuse Policy

Prohibited activities include:

  • Spam/phishing/malware distribution.
  • Cryptocurrency mining (unless explicitly permitted).
  • DDoS attacks, hacking, or network exploitation.
  • Illegal content (child exploitation, terrorism, piracy).
  • Excessive resource abuse (CPU/RAM/disk overuse).
    Violations result in immediate termination + legal reporting.

9. Force Majeure

We are not liable for failures caused by:

  • DDoS attacks or network floods.
  • Power grid/ISP failures.
  • Natural disasters, war, or government actions.
  • Data center outages (cooling, hardware failures).
  • Third-party software/licensing issues.
    If Force Majeure lasts 30+ days, either party may terminate the agreement without refund.

10. Backups

  • We do not guarantee backups unless stated in your plan.
  • Backups (if offered) are "best effort" we recommend third-party solutions.
  • No liability for data loss (hardware failure, attacks, accidental deletion).

11. Pricing Changes

  • We reserve the right to adjust prices with 30 days’ advance notice (email or dashboard announcement).
  • Price hikes apply to the next billing cycle.

12. Limitation of Liability

Our maximum liability is one month’s service fee. We are not liable for:

  • Indirect/consequential damages.
  • Lost profits or data.

13. Support Channels

Contact us via:

14. Governing Law & Changes

  • Governed by Cyprus law. Disputes resolved in Cyprus courts.
  • We may modify terms/services with 30 days’ notice.