Terms Of Service

Last updated: November 2025 (05/11/2025)

By using the services provided by Cyprus Node (“Cyprusnode.com,” “we,” “us,” or “our”), you (“Customer,” “you,” or “your”) agree to comply with and be bound by these Terms of Service (ToS). Failure to adhere may result in suspension or termination without refund.

1. Acceptance of Terms

Your use of our services constitutes agreement to these ToS and our Privacy Policy. We reserve the right to modify terms at any time. Continued use after changes implies acceptance.

2. Services Provided

We offer:

Web Hosting (Shared / Dedicated, Reseller)
VPS & Dedicated Servers
Other IT-related solutions

Services are provided “as-is” with no implied warranties.

3. Service Level Agreement (SLA) & Uptime

3.1 Uptime Guarantee

Cyprus Node guarantees 99% monthly uptime for paid hosting services, calculated monthly.

3.2 Measurement Method

Uptime is measured exclusively via our official status page: https://status.cyprusnode.com Third-party tools are not valid for SLA claims.

3.3 SLA Compensation

If uptime falls below 99.9% due to Cyprus Node’s infrastructure failure, customers may request service credits as follows:

Uptime Percentage	Credit Compensation
98.0–98.9%	1 extra service day
97.0–97.9%	3 extra service days
<97.0%	7 extra service days

Requests must be made within 7 days after the affected month.
Credits are issued at our discretion and cannot be exchanged for cash.

3.4 Exclusions

The following do not count as downtime:

Scheduled/emergency maintenance
DDoS attacks or network floods
Force Majeure (see Section 9)
Customer-side errors or misconfiguration
Third-party or upstream outages
Suspensions due to abuse, billing, or ToS violations

3.5 Maintenance

We aim to give 24-hour notice for scheduled maintenance when possible.
Emergency maintenance may occur without notice for security or integrity reasons.

4. Bandwidth & Overages

Each plan includes a specified bandwidth limit.
Excess usage is billed at €2.00 per additional TB.

5. Payments, Billing & Refunds

Invoices must be paid by the due date. Late payments risk suspension (3 days) or termination (7 days).

Refund Policy:
We provide a 3-day money-back guarantee (excludes domains/add-ons and only if the service is not functioning properly or has not been delivered — this decision is made by a member of staff).
Chargebacks result in immediate termination and a permanent ban.

6. Account Suspension & Termination

We may suspend or terminate without refund for:

Non-payment.
Abuse (spam, hacking, crypto mining, illegal content — see Section 8).
Fraudulent activity.
Resource overuse.

7. Customer Responsibilities

Keep account information updated.
Maintain your own backups (we do not guarantee backups — see Section 10).
Secure your applications (weak passwords are your responsibility).

8. Abuse Policy

Prohibited activities include:

Spam, phishing, or malware distribution.
Cryptocurrency mining (unless explicitly permitted).
DDoS attacks, hacking, or network exploitation.
Illegal content (child exploitation, terrorism, piracy).
Excessive resource abuse (CPU/RAM/disk overuse).

Violations result in immediate termination and possible legal reporting.

9. Force Majeure

We are not liable for failures caused by:

DDoS attacks or network floods.
Power grid or ISP failures.
Natural disasters, war, or government actions.
Data center outages (cooling, hardware failures).
Third-party software or licensing issues.

If Force Majeure lasts 30+ days, either party may terminate the agreement without refund.

10. Backups

We do not guarantee backups unless stated in your plan.
Backups (if offered) are “best effort”; we recommend third-party solutions.
We hold no liability for data loss (hardware failure, attacks, accidental deletion).

11. Pricing Changes

We reserve the right to adjust prices with 30 days’ advance notice (email or dashboard announcement).
Price increases apply to the next billing cycle.

12. Limitation of Liability

Our maximum liability is one month’s service fee. We are not liable for:

Indirect or consequential damages.
Lost profits or data.

expectations for free products (like test servers, free web hosting, or beta access).

13. Free Services

13.1 Definition
Cyprus Node may, at its sole discretion, offer certain services free of charge, including but not limited to trial servers, promotional hosting, beta features, or limited-time accounts (“Free Services”).

13.2 No Guarantees
Free Services are provided strictly “as is” and “as available”, without any warranty, guarantee of uptime, or service level agreement (SLA).
Cyprus Node does not guarantee the availability, stability, or continued operation of any Free Service.

13.3 Termination Rights
We reserve the unrestricted right to suspend, terminate, or delete any Free Service at any time, with or without notice and without providing a reason.
Users are not entitled to any form of compensation, data recovery, or migration assistance in such cases.

13.4 Limited Support
Cyprus Node is under no obligation to provide support, maintenance, or assistance for Free Services.
Support requests related to Free Services may be delayed or declined at our sole discretion.

13.5 Data and Backups
Data stored on Free Services may be removed at any time. Cyprus Node does not perform backups, recovery, or retention for Free Service data.
Users are solely responsible for maintaining their own backups if needed.

13.6 No SLA or Uptime Commitment
Service Level Agreements (SLA), uptime guarantees, or refund policies that apply to paid services do not apply to Free Services.
Free Services may experience downtime or unavailability at any time without notice.

13.7 Abuse and Fair Use
Cyprus Node may limit, restrict, or suspend Free Service usage to prevent abuse, including but not limited to excessive resource usage, malicious activity, or violation of any applicable law or policy.
Free Services are subject to fair use limits, which may be enforced without prior warning.

13.8 Conversion to Paid Service
Once a Free Service is upgraded or converted into a Paid Service, this section (13) ceases to apply, and the normal terms and conditions for Services take effect.

14. Resource Usage Policy

14.1 Fair Allocation

Cyprus Node enforces fair resource usage to ensure consistent service quality.

14.2 Sustained Usage Limits

If usage exceeds 80% of CPU or RAM / or any other resource usage for an extended period of time, we may:

Throttle or limit your performance
Notify you to reduce load or upgrade
Suspend the service if issues persist

14.3 Prohibited High-Load Activities

Prohibited workloads include:

Crypto mining
Continuous stress testing or scraping
Public proxies or seedboxes
Any other from of illegal activity
Activities that cause issues for others

14.4 Enforcement

Repeated violations may result in throttling, suspension, or termination without refund.

15. Unlimited (“Fair Usage”) Traffic Policy

To ensure stable, reliable service for all customers, our hosting plans include Unlimited Traffic under a Fair Usage Policy. “Unlimited” refers to typical usage patterns for standard hosting environments and is designed to provide generous bandwidth for normal operations without strict hard limits.

Each VPS service includes 500GB of monthly bandwidth as part of this Fair Usage allowance.
Customers who require additional bandwidth may purchase it at a rate of €3.00 per 1TB.

If bandwidth usage exceeds the included 500GB and no additional bandwidth has been purchased in advance, excess usage will be billed at €5.00 per 1TB, calculated at the end of the billing period.

We reserve the right to contact customers in cases of unusual, excessive, or service-impacting traffic patterns and may request upgrades, apply usage controls, or take necessary measures to maintain network stability and performance for all users.

16. Support Channels

You can reach us via:

Email: support@cyprusnode.com
Abuse/General Email: abuse@cyprusnode.com
Support Ticket: https://cyprusnode.com/tickets/create